1. What is 2-factor authentication (2FA)?

The two Factor Authentication, also known as 2FA, is an extra layer of security that requires not only a password and email address but also something that only that user has on them, i.e. a 2FA code sent to their mobile device through a software security token.

.Skrill may make money on the exchange of currencies, when sending money to a non USD denominated Skrill wallet. Get your Skrill Visa® Prepaid Card for free. Get started.Annual fee applies. From April 27, 2021, an application fee of $10 will be introduced for customers who do not meet certain criteria. In this video, I have shown you how to remove 2 step verification from your Skrill account. Please watch the video until the end of the video for better unde. Skrill USA, Inc a licensed FinCEN entity is partnered with Skrill Ltd, an entity licensed by the FCA, to offer international money transmission services. The Skrill Visa ® Prepaid Card is issued by Community Federal Savings Bank, member FDIC, pursuant to a license from Visa USA Inc.

Using an email address and password together with a 2FA code makes it harder for potential intruders to gain access and steal that person's personal data or identity.

2. How to switch ON 2-factor authentication (2FA)?

1. In you Skrill account click on Settings and then on Security.

2. In the 2-factor authentication tab click on MANAGE and then on TURN ON AUTHENTICATION. This will open the setup window.

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3. Install the Google Authenticator app from Apple app store or Google Play store on your phone.

4. Scan the QR barcode displayed to you on the setup screen. You can do this by clicking on the + in the upper right corner and then on Scan barcode on your device for IOS or by clicking on the + in the lower right corner and then on Scan a barcode for Android.

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5. Enter the code displayed by the Google Authenticator app by clicking on Enter key.

6. Click on Verify button in order to finalize the setup.

Once the 2-factor authentication activated, 2FA Recovery Codes will be displayed to you. These are one-time use 2FA codes. Please keep them in a safe place. If you lose your phone, these 2FA codes can be used to login to your account and generate new ones.

With 2-factor authentication turned ON, you will be required to enter your 2-factor authentication code from the Google Authenticator app during the Login into MyAccount, Skrill mobile applications or Wallet Checkout.

3. I cannot scan the barcode while setting up the 2-factor authentication. What should I do?

If you are having trouble scanning the barcode, you can enter the code manually to successfully setup your device. In order to do that, follow the steps bellow:

1. Click on the Unable to scan the barcode? link.

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2. In Google Authenticator, tap +.

3. Key type: make sure 'Time-based' is selected.

4. In 'Account' type your full email address.

5. In 'Key' type your secret key.

6. Tap Done/ADD.

4. I can't turn ON 2-factor authentication.

If you don't have the option to turn ON 2-factor authentication, it’s possible that you have the hardware token enabled. * You must disable the hardware token before you can turn ON 2-factor authentication software token. If you don't have the hardware token and still cannot enable the 2-factor authentication, please contact Customer Support. To reach us, please click on the available contact channel below.

*Please note that hardware tokens have been discontinued.

5. Can I use hardware and software token at the same time?

No. You can only use one at a time. You must turn off hardware token * before you can enable software token.

*Please note that hardware tokens have been discontinued.

6. Signing into MyAccount using the 2-factor authentication.

1. Go to https://account.skrill.com.

2. Enter your email and password for your Skrill account.

3. You will then be presented with the 2-factor authentication window. Open your Google Authenticator app on your device and enter the 2-factor code displayed to you into the 2-factor authentication field. You can also choose to check the Trust this device field.

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Note: the first transaction on the mobile app will require the entry of the 2-factor authentication also from Google Authenticator. Within your 15-minute session you do not need to enter the code for further transactions.

7. What is trusted device and how do I use it?

The trusted device is an option allows a hassle free secure login experience. Any devices not trusted will require customers to generate a 2-factor authentication code to login in. When you login into MyAccount or Wallet Checkout with the 2-factor authentication you will be presented with a checkbox Trust this device. Checking this box will add the browser to your trusted devices list inside the 2-factor authentication section.

8. How many devices can I trust?

You can add up to 5 trusted devices (browsers or mobile devices). You can remove old devices to add new ones through the trusted devices list in the 2-factor authentication section by clicking on the trash icon next to the device.

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9. Signing in with Wallet Checkout.

Skrill Verification Code Invalid

When using Wallet Checkout, you can login to pay with your Skrill balance. In order to do that, follow the steps bellow:

1. Login as normal with your email and password and you will be presented with the security token screen.

2. Open your Google Authenticator app on your device and enter the 2-factor code displayed to you into the Wallet Checkout token field.

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3. This will successfully log you into your Skrill account on Wallet Checkout.

10. Signing in using the 2FA recovery codes.

The 2FA Recovery codes are generated when you setup your 2-factor authentication in MyAccount. Each 2FA Recovery code has one-time validity. i.e it can be used only once. We recommend you to note the codes and to keep it in a secret place. We DO NOT recommend you use the 2FA Recovery codes instead of the 2FA codes generated by the Google Authenticator app from your device.

The 2FA Recovery codes are useful if your device is lost or stolen. If this happen the 2FA Recovery codes can be used on Login instead of generating 2FA codes from the Google Authenticator app from your device.

11. How do I generate more recovery codes?

To generate more 2FA Recovery codes, simply turn the 2-factor authentication off (point 2 How to switch ON 2-factor authentication), then back on again. When you set up the 2-factor authentication again you will be presented with the new set of 2FA Recovery codes.

Any old codes will be invalid once new 2FA Recovery codes are generated.

12. My Google Authenticator codes aren’t working. What should I do?

This might be because the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time, follow the steps bellow:

1. Go to the main menu on the Google Authenticator app.*

2. Click on Settings.

3. Click on Time correction for codes.

4. Click Sync now.

5. On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

* TimeSync feature missing on the IOS version of Google Authenticator and IOS users should manually enter the time and zone on their device

13. My phone was lost or stolen. What should I do?

We recommend that you change your password immediately via MyAccount. You can use your 2FA Recovery codes to gain access to your account. If you do not have access to your 2FA Recovery codes, you can request Customer Support to revoke your 2-factor authentication from your account. To reach us, please click on the available contact channel below.

14. I deleted the account on Google Authenticator app. What should I do?

If you have deleted the account from your Google Authenticator app, we recommend that you change your password immediately via MyAccount. You can use your 2FA Recovery codes to gain access to your account. Once this is done you should turn the 2-factor authentication off (point 16 How do I turn OFF the 2-factor authentication?).

If you do not have access to your 2FA Recovery codes, you can request Customer Support to revoke your 2-factor authentication from your account. To reach us, please click on the available contact channel below.

15. Do I need internet connection in order to use the 2-factor authentication?

Yes, if your internet connection is not available you will not be able to login into MyAccount or the mobile apps.

16. How do I turn OFF the 2-factor authentication?

1. In your Skrill account click on Settings and then on Security.

2. In the 2-factor authenticationtab click on MANAGE and then on TURN OFF AUTHENTICATION.

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3. Once you have successfully turned OFF the 2FA, you need to clean up your Google Authenticator app and remove any old timed codes.

4. To delete an old timed code, open your Google Authenticator app and click on the modify pen button. You will then be presented with the delete button for each timed code you have setup. *

5. Delete your timed code which has your email as the identifier. You can do this by clicking on the associated email and then on Delete and confirming the action for IOS or by clicking on the trash icon and then confirming the action for Android. Keeping invalid codes in your Google Authenticator is not recommended as this will cause confusion if you have to setup your account multiple times.

*Depending on your device, you may have to click on the code itself and keep your finger on it in order to be presented with the option to delete it.

More information about how to use the 2-factor authentication you can obtain on the dedicated Google page.

Skrill account verification will allow you to remove certain restrictions on the money turnover in the depositing and withdrawing funds from your wallet. The vase limits (for unverified account) are quite low – €2500 is the total size of all transactions. Such limits won’t allow you to use the system with comfort. It is necessary to go through the account verification procedure in order to:

• Increase limits of transactions on the account and Skrill card.
• Make your online wallet secure
• Get VIP status

Verification consists in these three steps: identity verification, verification of the user’s physical address and verification of account ownership. And you can pass verification:

• Using a mobile app;
• In your account using a webcam;
• Upload photos or scans of documents prepared in advance to your Skrill account.

To join Skrill+VipDeposits loyalty program and get access to the privileges of the payment system, you must immediately after registering:

• Fill out the form on our website
• Wait for the confirmation letter by VipDeposits. There you will be informed, that your account had successfully joined the loyalty program
• Do not make deposits to merchants till you receive the confirmation letter from us!
• Verificate your account within 7 days from the moment of registration.
• Make the deposits according to our special prices.

The fastest way to verify Skrill account is to use the mobile app. You need to pass 3 stages: identity verification, address verification, and account ownership (selfie).

However, there is one thing you should know. To pass verification in Skril mobile app you need to deposit at least $10. After that a window to scan your documents will appear. Let’s review it step by step:

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As soon as you deposit at least $10, you will be able to verify your account. Deposit via credit card, bank account, or whatever any comfortable method. You can also transfer funds from your NETELLER account. After that, you will see a window to verify your account (screenshot 1).

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How To Verify Skrill Account

In the app scan (screenshot 2) your:

• ID document (passport, ID card, driving license, etc.) (screenshot 3)
• Do the same manipulation with the document confirming your address (bank statement, utility bill, etc.)
• And finally, make a selfie with a sheet of paper in your hands. There must be written the word “Skrill” and the date of sending the documents for the account verification.

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After these steps, you will see a message that all documents are being reviewed (screenshot 4).

Webcam Skrill verification is also quite fast. Use your webcam, you need to take pictures of your documents identifying yourself, and your selfie. However, address verification should be passed with geolocation or by uploading the appropriate document in your Skrill account.

1

Go to Settings page, choose Account verification, and click Verify now (screenshot 1).

3

Choose a document type identifying your person: passport, ID card, driving license etc, and take a picture of it using webcam.

4

Make a selfie with a sheet of paper in your hands. There must be written the word “Skrill” and the date of sending the documents for the account verification.

The result of a successful documents verification will send by e-mail.

Important!

• allow browser to use your webcam on Skrill website;

• your webcam needs to have the min. resolution of 640 х 480.

All steps will be displayed in the overview window (screenshot 3).

You will be notified by email about the result of your documents check.

HOW TO PROVIDE SKRILL VERIFICATION, UPLOADING DOCUMENTS IN THE PERSONAL ACCOUNT?:

This verification method is more lengthy compared to verification from a mobile app or webcam and takes 2-4 business days. Nevertheless, it is the most convenient, because allows you to immediately go through all three phases of verification: verification of identity, addresses and account ownership.

To pass verification at Skrill by uploading documents to the payment site, you need:

1

On the “Settings” tab, select the “Verify” item, click – “Verify Now” (screenshot 1) and select the third method – “Upload images” (screenshot 2).

2

To verify your identity, you need to upload a photo (scan) of a document confirming your full name and date of birth, and indicate in advance which document you will upload: a passport, ID card, driver’s license (screenshot 3 and 4).

3

To confirm the account ownership, you need to upload your photo (person) with a sheet of paper in your hands. There must be written the word “Skrill” and the date of sending the documents for the account verification (screenshot 5).

4

To verify the address, you also need to first select a document from the proposed list (screenshot 6) and download it in the Skrill office

Information about which documents have already been verified, and which – at the stage of verification – will be displayed in the “Summary” window (screenshot 7).

• Also, to verify the address, you can enable geolocation in the browser.
• If you specified the address of registration for verification in Skrill, then almost any bank will give you such a certificate.

The results of the verification of documents will be sent to the email.

DOCUMENTS TO VERIFY THE SKRILL ACCOUNT:

To complete a full verification in Skrill (which includes verification of identity and addresses), you must prepare the following documents in advance – color copies (scans) of the originals.

1

A color copy of the internal or foreign passport (first and second pages), driving license, ID-card – one document of your choice. Black and white copies are not accepted.

2

The proof of address must be issued by a government or financial institution and not earlier than three months (90 days) prior to submission to Skrill. It may be:

• Utility bill;
• Extract from the housing office;
• Document from the bank, in which there must be 3 parameters.

Open Skrill Account

• Your name;
• Address you provided when registering with Skrill;
• Bank seal;

3

On the photo with an identity document, the document itself must be readable, the numbers on it should not be covered with fingers.

4

The size of the photo should not exceed 1.5MB, the format of the documents should be JPG or PNG (for bank references PDF is also allowed), and the photo itself should be clear. All 4 corners of the document must be fully visible in the frame. It is forbidden to edit scans with any tools.

Skrill Verification Codes